Posted: Tuesday, October 31, 2017 2:59 PM
Here’s To Your Journey with Marriott Hotels Resorts Suites
Marriott Hotels Resorts Suites is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.
The Falls Church Marriott Fairview Park located at 3111 Fairview Park Drive, Falls Church, VA 22042 is currently hiring a Assistant Manager of Event Techical Operations (NE).
Responsibilities include: Entry level management position that focuses on the set up, operation and secure storage of all event technology equipment. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures. The position strives to achieve and continuously improve both guest and employee satisfaction. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. OR • 2-year degree from an accredited university in Communication, Computer and Information Science, or related major; 2 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. CORE WORK ACTIVITIES Providing Services for Events • Collaborates with Sales, Convention and Event Managers to develop and coordinate convention events in the property. • Responsible for the servicing of all events. • Ensures event technology back of the house areas are cleaned and maintained • Executes the administrative processes associated with event technology operations. Supporting Audio-Visual Service and Operational Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Works as part of a team to execute activities that enable achievement of departmental and property goals. • Adheres to and ensures compliance with all standards, policies, and procedures. • Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget. • Assists with implementation and execution of all event technology related corporate initiatives, and promotions. • Assists with determining formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training. Maintaining and Progressing Equipment Inventory • Initiates and maintains the proprietary audio visual department computer system. • Maintains equipment and purchases replacement or new equipment as necessary. • Ensures inventory levels are kept in accordance to corporate guidelines. • Ensures equipment is recovered from events and properly secured. • Participates in event technology operational reviews annually and makes suggestions to improve operations. Providing Exceptional Customer Service • Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events. • Schedules staff to ensure that guest service and operational needs are met. • Leads discussions to review event scheduled events and proactively avoid service challenges and failures. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Encourages and builds mutual trust, respect, and cooperation among team members. • Communicates effectively with property departments outside of Event Technology. • Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170024KK
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, VA or local laws.
• Location: Falls Church, VA, Virginia Beach
• Post ID: 30510932 virginiabeach